SHIPPING & RETURNS
Free UK shipping — offered when orders exceed £150.
U.S. tariff update — unfortunately higher duties & taxes apply to our U.S. customers due to new country rules. In the meantime, we are working on new solutions to reduce these costs. Please be aware before completing checkout.
SHIPPING
We guarantee a suitable delivery option for your order, aiming to dispatch as promptly as possible for you. Please note, time frames are an estimation and delivery carriers sometimes take longer (or quicker) than expected. This is out of our control.
Lanes offers worldwide shipping through DHL Express. Please be aware when ordering outside of the UK customs/import fees may occur. This is dependent on the recipient’s country import laws.
UK | £5 | Royal Mail Tracked | estimated delivery within 1-3 business days from dispatch
Europe | £15 | DHL Express | estimated delivery within 1-3 business days from dispatch
United States & Australia | £25 | DHL Express | estimated delivery within 1-4 business days from dispatch
Rest of World | £35 | DHL Express | estimated delivery within 1-4 business days from dispatch
RETURNS
We hope your Lanes product(s) meets your sweet expectations, however we are happy to issue a refund within 14 days from the Order Date.
Email info@lanes.studio with the ‘Order Number’ in the Subject and ‘Reason for Return’, in the body. Please then await further information.
All items must be returned unworn in their original condition, with original tags and packaging attached to ensure a smooth returns process.
Returned parcels will be made at customers expense, therefore we advise returning your parcel via Tracked Delivery for safe security.
